Occasionally on the WIKY Morning Show, a subject will come up where the reaction takes me totally by surprise. This morning, I mentioned that my wife needed a replacement part for one that had broken. She had the option of buying the part on-line or buying it from a local merchant. She made the conscious decision to buy locally. It didn't turn out well. After weeks of not hearing from the local store, it wasn't until she went to the store that she found that they had never even placed the order for the part. If she had ordered the part on-line, it would have been delivered in a few days.
This in no way suggests that I'm anti-local business. On the contrary - my intention was to be very pro-local. I personally work with a great number of very successful Tri-state businesses - Lefler Collision and Glass, People's Furniture and Mattress Outlet, Merry Maids of Evansville, and many more.
It was a cautionary tale. All local businesses, including WIKY, are in stiff competition with new technologies. If we can't deliver the goods and services to our customers' satisfaction, then it's only a matter of time before shopping locally will simply become waiting for the UPS truck to pull up to the curb.
If you missed that point on the air, then perhaps I didn't make it as clear as it should have been. For that, please accept my deepest apologies.
Here are a couple of emails I received this morning about it -
And another -
DJB and Diane, Heather Lejman-4th generation
As I was driving in and listening to your show this morning, you were talking
about local business and the problems your wife is having. When you made the
comment that local business is going to be replaced by the internet, I felt I
had been punched in the stomach. You see, my family has had a business in
job starts after the purchase to make sure that you understand how to use
your equipment or to make sure that you are satisfied with your product. I
hope that you will not let one problem taint the way you feel about all local
businesses. We are fighting a hard fight right now along with everyone else.
I hate that you had a bad experience with a local business. I hope that you
will continue to work with us as long as we are around. (That's what keeps us
here, after all!)
DJB and Diane,
Heather Lejman-4th generation