Ordering by Memory
We had an interesting discussion on the WIKY Morning Show about a trend in restaurants. Apparently, more and more restaurants are encouraging their servers to get rid of the pen and paper and take orders by memory. There are three reasons they're doing this, according to the article in the New York Post -
#1.) It helps the server keep eye contact, which creates a better bond and leads to a better tip.
#2.) It makes the servers concentrate harder, which leads to better service.
#3.) And, most important to the restaurant, it makes the server look like more of a pro . . . which makes people more receptive to 'upselling.' You know . . . when the waiter suggests appetizers, drinks, or desserts that you and your chubbiness probably don't really need or want.
We heard from a number of listeners who said that Hacienda Restaurants in Evansville takes orders without writing them down and no one we talked to has had a problem. On the other hand, we chatted with a restaurant owner (Oak House Restaurant in Boonville) who insists that her wait staff write everything down. It's her belief that one order wrong reflects badly on the business, the kitchen staff, and the waiter.
-All that being said . . . people really don't like it. The Post polled people if they trust servers who don't write down their orders and 81% say no.